Refund Policy:
We take pride in our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your photo leaf carving, we offer a 30-day return policy from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at support@photoleafcarving.com with your order number and reason for return. Our team will provide you with instructions on how to proceed with the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Please note that shipping costs are non-refundable and you will be responsible for paying for your own shipping costs for returning your item.
Shipping Policy:
We offer worldwide shipping for our photo leaf carvings. Orders are typically processed and shipped within 2-3 business days of receiving your order. Shipping times may vary depending on your location, but typically take 7-14 business working days for delivery.
Please note that international orders may be subject to customs fees or duties that are the responsibility of the customer. We are not responsible for any delays or additional costs incurred due to customs.
If you have any questions about our shipping policy or need to inquire about expedited shipping options, please contact us at support@photoleafcarving.com.